How Call Japan works

From message to result

1. 1

   Tell us what you need on WhatsApp

   Write in English, as you would to a friend. Include the business name or link, dates, times, number of people and anything you want us to ask.

2. 2

   We confirm the plan and price

   We reply with the plan that fits (Ask, Book or Handle), what counts as a result, and a secure payment link. Nothing is charged until you agree.

3. 3

   We make the call in Japanese

   A Japanese-speaking team member calls during the business's opening hours. On Book and Handle plans we give our Japanese phone number for callbacks.

4. 4

   You get the result in English

   We send a short written summary on WhatsApp: what was confirmed, any reference number, and anything you need to bring or do.

Three plans, one rule

• Just need to know something

  Ask

  $9per request

  We call and ask. You get the answer.

  Best for: Information only, nothing booked, nothing left in your name.

  • 1 business, up to 3 questions on the same call
  • Up to 3 call attempts within 24 hours
  • A clear written answer in English on WhatsApp
  • Full refund if we can't get you an answer

  For example

  • Confirm opening hours or holiday closures
  • Ask if a clinic sees English speakers
  • Check vegetarian, halal or allergy options

  Choose Ask, $9

• Most popular

  Needs a booking, a name or a Japanese phone number

  Book

  $17per request

  We book or arrange it, with our Japanese phone number.

  Best for: Anything that has to be booked, arranged or held in your name.

  • Everything in Ask
  • Reservation or appointment made in your name
  • Our Japanese phone number as your contact, callbacks come to us, then to you
  • Up to 3 options tried (your backup places or times)
  • 1 free change or cancellation call for the same booking
  • Confirmation, plus the address in Japanese to show a taxi driver
  • Full refund if nothing is booked

  For example

  • Book a phone-only restaurant
  • Book a clinic, dentist or hospital appointment
  • Rearrange a missed delivery (Japan Post, Yamato, Sagawa)

  Choose Book, $17
• Needs several calls, callbacks or businesses

  Handle

  $29per case

  We stay on it until it's sorted.

  Best for: Tasks with back-and-forth, waiting for callbacks, or several places to contact.

  • Everything in Book
  • Unlimited calls and callbacks on one case for up to 7 days
  • Up to 5 businesses contacted (to find, compare or track down)
  • Progress updates on WhatsApp until it's done
  • Full refund if it isn't solved within 7 days

  For example

  • Track down something lost on a train or in a taxi and get it sent to you
  • Find a clinic that can see you today and book it
  • Apartment problem: property manager, repair company and scheduling

  Choose Handle, $29