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Call Japan

Missed a delivery in Japan? Send us the slip.

If you find a missed-delivery slip (不在連絡票, fuzai renraku-hyō) in your mailbox, send Call Japan a photo of it on WhatsApp with the day and time you'd like. We call the courier in Japanese and book the redelivery, Japan Post, Yamato (Kuroneko), Sagawa and others. $17, or a full refund if it can't be arranged.

Book · $17No result? Full refund.
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No WhatsApp? Email hello@calljapan.jp

How it works for redelivery

  1. 1

    Send us a clear photo of the slip from your mailbox, plus the day and time window you'd like the parcel delivered.

  2. 2

    We read the slip, call the right courier depot in Japanese and book the redelivery, or a pickup, if you'd rather collect it.

  3. 3

    You get the confirmed day and time window on WhatsApp. If the driver needs to call, they call us and we pass it on.

What to send us

  • A clear photo of the missed-delivery slip (front side is usually enough)
  • Your address as it appears on the parcel
  • The day and time window that suits you, plus a backup
  • The name on the parcel
Message template
Hi Call Japan! I missed a delivery (BOOK $17).

[Attach a photo of the slip]
Courier (if you know it):
Delivery address:
Preferred day and time window:
Name on the parcel:
Open in WhatsApp

What you get back

Customer:
[photo of slip] Found this in my mailbox. Can I get it tomorrow evening?
Call Japan:
That's a Yamato slip, we'll call the depot now.
Call Japan:
Booked Redelivery tomorrow, 7–9pm window. It's being held until next Tuesday if anything changes. Just message us.
Example. Details are illustrative.

Which plan do I need?

  • BookMost requests

    $17per request

    Needs a booking, a name or a Japanese phone number

    Book a redelivery or pickup for a parcel with a slip or tracking number.

  • Handle

    $29per case

    Needs several calls, callbacks or businesses

    Missing or stuck parcels, wrong addresses, or anything needing several calls.

Not sure? Ask us, it's free. We confirm the plan before you pay. Compare all plans

Good to know

What's on the slip

Each slip usually shows the courier's name, a tracking or slip number, the date they tried to deliver, a depot phone number and a date the parcel will be held until. It's all in Japanese, but a clear photo gives us everything we need.

Don't wait too long

Couriers only hold parcels for a limited time before returning them to the sender. Send us the slip as soon as you find it so there's time to rebook, and to try again if the first window doesn't work.

Delivery time windows

Couriers in Japan usually let you choose a morning, afternoon or evening window rather than an exact time. We'll offer you the windows they have and book the one that fits.

Online options

Some couriers have English online redelivery forms. If yours doesn't, the form won't accept your details, or you'd simply rather not deal with it, we call instead.

Missing or stuck parcels

If there's no slip, the tracking hasn't moved for days, or the address is wrong, it usually takes several calls between the sender, the courier and sometimes customs. That's a Handle case, we stay on it until it's sorted.

What we can't do

  • We can't pay customs duties, cash-on-delivery amounts or shipping fees on your behalf.
  • We can't collect a parcel for you in person.
  • If the parcel has already been returned to the sender, we can't bring it back, but we can tell you what happened.

Questions

Related calls

No result? Full refund.

Ready? Send us your redelivery request.

Message us in English on WhatsApp. We confirm the plan before you pay, and if there's no result, you get a full refund.

Chat on WhatsApp

No WhatsApp? Email hello@calljapan.jp

Chat on WhatsApp, from $9