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Call Japan

English-speaking phone concierge for Japan

Need a call made in Japanese? We'll make it for you.

Restaurants, clinics, deliveries, landlords, venues, send us your request in English on WhatsApp. A Japanese-speaking member of our team makes the call and sends you the result in English, usually the same day.

Start on WhatsAppSee plans from $9
  • No app or sign-up
  • Our Japanese number when you need one
  • No result? Full refund

No WhatsApp? Email hello@calljapan.jp

Call Japanonline
Customer:
Hi! Can you book this sushi place in Ginza for 2 people, Friday 7pm? One of us is allergic to shellfish.

14:02

Call Japan:
Hi! Happy to help 😊 That's a Book request ($17). Here's your secure payment link. Any backup time if 7pm is full?

14:04

Customer:
7:30 works too!

14:05

Call Japan:
Booked ✅ Friday 7:00 pm · 2 people · counter seats. Shellfish allergy passed on; the chef will adjust your course. They asked for a contact number, so we gave ours. Please cancel at least 1 day ahead (just tell us). For your taxi: 東京都中央区銀座〇丁目〇-〇

14:31

Example conversation. Details are illustrative.

Translation apps can read a menu. They can't make a phone call.

Japan still runs on the telephone. These are the moments where visitors and residents get stuck, and where we step in.

  • Phone-only restaurants

    Many local favourites take bookings only by phone, in Japanese.

    → We call and book it.

  • “Please give a Japanese phone number”

    Restaurants, clinics and couriers often need a local number for callbacks.

    → We use ours and pass every message to you.

  • Clinics and offices that answer in Japanese

    Clinics, city offices and property managers rarely have an English line.

    → We call, ask and book.

  • Missed deliveries and lost items

    Redelivery lines and lost-property offices work in Japanese.

    → We arrange it and follow up.

Built for everyone who deals with Japan in English

  • Travelers

    Visiting Japan

    • Book phone-only restaurants
    • Check tattoo rules at an onsen
    • Send luggage to the airport
    • Find something you left on a train
    For travelers

  • Business & events

    Here for a trade show, conference or incentive trip

    • Book a group dinner after the show
    • Confirm venue delivery times
    • Call contractors and suppliers
    • Get event printing via Print Japan
    For business & events

  • Residents

    Living in Japan

    • Book a clinic or dentist
    • Rearrange a missed delivery
    • Report an apartment problem
    • Book bulky waste collection
    For residents

How our Japanese phone call service works

  1. 1

    Send us a WhatsApp

    Tell us what you need in plain English. Asking which plan fits is free.

  2. 2

    We confirm the plan and price

    Ask $9, Book $17 or Handle $29. A fixed price, agreed before we start.

  3. 3

    Pay with a secure link

    We send a payment link in the chat. We start as soon as it's paid.

  4. 4

    We call in Japanese, you get the result in English

    A clear written summary on WhatsApp, with addresses in Japanese where useful.

No result? Full refund.See exactly how it works

Three plans. One simple rule.

  • Just need to know something

    Ask

    $9per request

    We call and ask. You get the answer.

    Best for: Information only, nothing booked, nothing left in your name.

    • 1 business, up to 3 questions on the same call
    • Up to 3 call attempts within 24 hours
    • A clear written answer in English on WhatsApp
    • Full refund if we can't get you an answer

    For example

    • Confirm opening hours or holiday closures
    • Ask if a clinic sees English speakers
    • Check vegetarian, halal or allergy options
    Choose Ask, $9

  • Most popular

    Needs a booking, a name or a Japanese phone number

    Book

    $17per request

    We book or arrange it, with our Japanese phone number.

    Best for: Anything that has to be booked, arranged or held in your name.

    • Everything in Ask
    • Reservation or appointment made in your name
    • Our Japanese phone number as your contact, callbacks come to us, then to you
    • Up to 3 options tried (your backup places or times)
    • 1 free change or cancellation call for the same booking
    • Confirmation, plus the address in Japanese to show a taxi driver
    • Full refund if nothing is booked

    For example

    • Book a phone-only restaurant
    • Book a clinic, dentist or hospital appointment
    • Rearrange a missed delivery (Japan Post, Yamato, Sagawa)
    Choose Book, $17
  • Needs several calls, callbacks or businesses

    Handle

    $29per case

    We stay on it until it's sorted.

    Best for: Tasks with back-and-forth, waiting for callbacks, or several places to contact.

    • Everything in Book
    • Unlimited calls and callbacks on one case for up to 7 days
    • Up to 5 businesses contacted (to find, compare or track down)
    • Progress updates on WhatsApp until it's done
    • Full refund if it isn't solved within 7 days

    For example

    • Track down something lost on a train or in a taxi and get it sent to you
    • Find a clinic that can see you today and book it
    • Apartment problem: property manager, repair company and scheduling
    Choose Handle, $29
  • One fixed price per request, never per call or per minute.
  • We confirm the plan before you pay. Asking which plan fits is free.
  • If your request needs a bigger plan, we ask first and you only pay the difference. If it fits a smaller plan, we tell you.
  • Prices in US dollars.
Not sure which plan? Take the 10-second plan finder

Start your request in 10 seconds

Tap what you need. We'll write the message. You press send.

Send on WhatsApp

Sending a message is free and commits you to nothing. If your request needs a paid plan, we tell you the price first.

No result? You get a full refund.

If we can't reach the business, can't get your answer or can't secure your booking, we refund 100%, the same day. You never pay for trying.

  • AskNo answer = full refund
  • BookNothing booked = full refund
  • HandleNot solved in 7 days = full refund
Read the refund policy

What we don't do (so you're never surprised)

  • Emergencies

    Call 119 for an ambulance or 110 for the police first.

  • New hotel, flight, train or tour bookings

    That needs a registered travel agency in Japan. We can still call a hotel you've booked.

  • Legal disputes and negotiations

    Deposits, contracts and complaints need a lawyer.

  • ID-verified contracts

    Banks, mobile phones and utility contracts must be done by you. We can ask what you'll need.

  • Payments for you

    We never give out card details or pay on your behalf.

  • Live interpreting

    We make the call and report back in writing.

A real company in Japan, and real people on every call

Call Japan is run by MOCHIRON Co., Ltd., an IT and language-support company in Beppu, Oita. We're the team behind Print Japan, which helps international exhibitors get their printing done in Japan in English. Every message is read by a person, and every call is made by a person.

About us
  • Beppu Dream Award 2023
  • Oita Prefecture B-STARTUP certified
  • Based in Japan
  • Every call made by a person

Questions people ask us

All questions

Guides

Latest guides

Practical how-tos for Japan, with the do-it-yourself options first.

All guides

  • · 6 min read

    Onsen with Tattoos: How to Check Before You Go (Advice from Beppu)

    Many onsen in Japan still restrict tattoos, but rules vary place by place. Some welcome everyone, some allow small tattoos under cover stickers, and some refuse any tattoo. Private baths (貸切風呂, kashikiri-buro) are usually the easiest option. Always check with the onsen before you go.

  • · 6 min read

    How to Send Your Luggage to the Airport in Japan (Takkyubin Guide)

    In Japan you can send suitcases by courier, called takkyubin (宅急便), from your hotel, a convenience store or an airport counter. It often arrives the next day or later, so send it at least a day or two before your flight and collect it at the airport courier counter.

  • · 5 min read

    Exhibiting at a Trade Show in Japan: The Phone-Call Checklist

    Exhibiting at a trade show in Japan means many small Japanese-language calls: the organizer, booth contractors, couriers, hotels, printers and restaurants. Start eight weeks out, confirm everything again in show week, and keep a local contact for problems during the show and follow-up afterward.

No result? Full refund.

One message. We'll make the call.

Tell us what you need in English, we'll handle the Japanese.

Chat on WhatsApp

No WhatsApp? Email hello@calljapan.jp

Chat on WhatsApp, from $9