No result? Full refund, on every plan.See how →
Pay once per request, never per call or per minute. We confirm the plan with you before you pay, and if we can't get a result, you get a full refund.
Just need to know something?
Needs a booking, a name or a Japanese phone number?
Needs several calls, callbacks or businesses?
$9per request
We call and ask. You get the answer.
Best for: Information only, nothing booked, nothing left in your name.
For example
Most popular
$17per request
We book or arrange it, with our Japanese phone number.
Best for: Anything that has to be booked, arranged or held in your name.
For example
$29per case
We stay on it until it's sorted.
Best for: Tasks with back-and-forth, waiting for callbacks, or several places to contact.
For example
| Feature | Ask | Book | Handle |
|---|---|---|---|
| Price | $9 | $17 | $29 |
| Best for | Information only | One booking or arrangement | Several calls, callbacks or businesses |
| Businesses contacted | 1 | Up to 3 options | Up to 5 |
| Questions answered | Up to 3 | Included | Included |
| Booking in your name | Not included | Included | Included |
| Our Japanese phone number as your contact | Not included | Included | Included |
| Callbacks handled | Not included | For that booking | Unlimited for 7 days |
| Free change or cancellation call | Not included | 1 | Included |
| Progress updates | Result only | Result + confirmation | Regular updates |
| Full refund if no result | Included | Included | Included |
Twelve real requests, and the plan each one needs.
“What time does this ramen shop close on Sunday?”
Ask · $9just information
“Is this onsen OK with a small tattoo?”
Ask · $9just information
“Tell my host mother I'll arrive at 6pm”
Ask · $9a message passed on
“Book this izakaya for 4 on Saturday”
Book · $17a booking in your name
“Book me a dentist this week”
Book · $17an appointment, with our number for callbacks
“I missed a Yamato delivery, new time tomorrow evening”
Book · $17the courier needs a Japanese number
“Send my suitcase from my hotel to Narita”
Book · $17an arrangement in your name
“Book bulky waste pickup for a sofa”
Book · $17a booking with the city centre
“I left my camera on the Yamanote line”
Handle · $29several offices and callbacks
“Find a clinic that can see my child today”
Handle · $29several clinics to call
“Our water heater broke, sort it with the management company”
Handle · $29back-and-forth and scheduling
“Dinner for 25 after the trade show, under ¥6,000 a head”
Handle · $29several restaurants to compare
| Plan | You have a result when… | Full refund when… |
|---|---|---|
| Ask · $9 | You have a result when…We get a clear answer to your question, even if the answer is “no”. | Full refund when…We can't reach the business after 3 attempts within 24 hours, or they can't answer. |
| Book · $17 | You have a result when…Your booking or arrangement is confirmed at one of your options. | Full refund when…None of your options (up to 3) can be booked. |
| Handle · $29 | You have a result when…The problem is solved, e.g. your item is found and on its way, the repair is booked, your group is seated. | Full refund when…It isn't solved within 7 days. |
One rule: if you just need to know something, it's Ask ($9). If something needs to be booked, arranged or held in your name (usually with a Japanese phone number), it's Book ($17). If it needs several calls, callbacks or businesses, it's Handle ($29). Not sure? Message us and we'll tell you before you pay.
Neither. It's one fixed price per request. Ask includes up to 3 call attempts, Book covers the booking plus one later change or cancellation, and Handle covers unlimited calls on one case for 7 days.
Often the business asks for one. With Book and Handle, we give our Japanese phone number as the contact, take any callbacks and pass every message to you on WhatsApp.
Once we've confirmed the plan in WhatsApp, we send a secure card payment link sent in WhatsApp. We start as soon as it's paid.
We ask before changing anything. If it needs a bigger plan you only pay the difference, and if it fits a smaller plan we tell you.
You get a full refund. If we can't reach the business, can't get your answer or can't secure your booking, we refund 100% the same day. You never pay for trying.
For Ask, yes: a clear answer is a result even if it's "no" (for example, "they don't allow tattoos"). For Book, if none of your options can be booked, that's no result and you get a full refund.
Yes. Cancel any time before we make the call and you get a full refund. After a booking is made, Book includes one free change or cancellation call. The business's own cancellation fees, if any, are between you and them, we always tell you about them before booking.
Send us your request on WhatsApp. We'll tell you the plan and price before you pay anything.
No WhatsApp? Email hello@calljapan.jp
