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Call Japan

Apartment problem in Japan? We'll call the management company.

When something breaks in your apartment in Japan, the first call usually goes to your property management company, in Japanese. Send us your building, room number, the problem and a photo. We report it, chase the callbacks and book the repair visit at a time that suits you. Handle $29, or Book $17 for a single repair visit.

Handle · $29No result? Full refund.
Chat on WhatsApp

No WhatsApp? Email hello@calljapan.jp

How it works for apartment problems

  1. 1

    Send us your building and room number, the management company's name and number, what's wrong, and a photo or short video.

  2. 2

    We report it in Japanese, answer their questions, and follow up with them and the repair company until a visit is booked.

  3. 3

    You get the repair date and time window on WhatsApp, plus anything you need to do before they arrive.

What to send us

  • Building name and room number
  • Your management company's name and phone number (from your contract or a notice in the entrance)
  • What's wrong, when it started, and a photo or short video
  • Any error code shown on the water heater, air-con or panel
  • Days and times you're home for a repair visit
Message template
Hi Call Japan! I have an apartment problem (HANDLE $29).

[Attach photos]
Building name + room number:
Management company + phone:
What's wrong + when it started:
Times I'm home for a repair visit:
Open in WhatsApp

What you get back

Customer:
[photo] Our water heater shows error 111 and there's no hot water since this morning.
Call Japan:
We'll report it to your management company now and push for the earliest visit.
Call Japan:
Update The repair company will come tomorrow between 10am and 12pm. They said to check the gas meter hasn't tripped, here's how to reset it in the meantime.
Example. Details are illustrative.

Which plan do I need?

  • HandleMost requests

    $29per case

    Needs several calls, callbacks or businesses

    Report the problem, chase the management company and repair company, and schedule the visit.

  • Book

    $17per request

    Needs a booking, a name or a Japanese phone number

    You already know who to call, we book a single repair visit.

Not sure? Ask us, it's free. We confirm the plan before you pay. Compare all plans

Good to know

Finding the right number

Your management company's number is usually on your rental contract, on a sticker inside a kitchen cupboard, or on a notice in the building entrance or by the mailboxes. Some buildings have a separate 24-hour line for urgent problems.

Photos and timing help

A photo of the problem and any error code on the display, plus when it started, often lets the repair company bring the right part on the first visit, saving you a second wait.

Gas smell, flooding or fire

For a gas smell, flooding or fire, call the emergency number on your contract or 119 first. Don't wait for us. Message us afterwards and we'll handle the follow-up calls.

Who pays for repairs

In many rentals, the landlord pays for wear and breakdowns of equipment that came with the apartment, while damage you caused may be charged to you. Your contract has the details, we can ask the management company how they'll treat your case.

What we can't do

  • We don't negotiate rent, deposits or move-out charges.
  • We don't make complaints against your landlord or neighbours, or handle disputes, these may need a lawyer.
  • We can't let repair workers into your apartment or be there in person.
  • We're not an emergency service: for a gas smell, flooding or fire, call the emergency number on your contract or 119.

Questions

Related calls

No result? Full refund.

Ready? Send us your apartment problems request.

Message us in English on WhatsApp. We confirm the plan before you pay, and if there's no result, you get a full refund.

Chat on WhatsApp

No WhatsApp? Email hello@calljapan.jp

Chat on WhatsApp, from $9