Book · $17
Book a phone-only restaurant
Many local favourites only take bookings by phone, in Japanese. We call and book a table in your name.
Need someone to make a phone call in Japanese? That's us.
Call Japan is an English-speaking call concierge for Japan. Send your request on WhatsApp in English and a Japanese-speaking member of our team calls the business for you, restaurants, clinics, couriers, landlords, offices or venues. You get the result in English. Ask $9, Book $17, Handle $29. No result? Full refund.
Ask · $9No result? Full refund.
Chat on WhatsApp
No WhatsApp? Email hello@calljapan.jp
What do you need to call about?
- Book · $17
Book any restaurant in Japan, even the phone-only ones
To book a restaurant in Japan that only takes phone reservations, you need someone who can call in Japanese. Send…
Restaurant reservations - Book · $17
No Japanese phone number? Use ours.
Many restaurants, clinics, salons and couriers in Japan ask for a local phone number before they'll confirm a booking. With…
Japanese phone number for bookings - Book · $17
See a doctor in Japan without the Japanese phone call
Many clinics in Japan only answer the phone in Japanese. Tell us your area, what kind of doctor you need…
Clinic & doctor appointments - Book · $17
Missed a delivery in Japan? Send us the slip.
If you find a missed-delivery slip (不在連絡票, fuzai renraku-hyō) in your mailbox, send Call Japan a photo of it on…
Missed delivery / redelivery - Book · $17
Send your suitcase ahead, we'll arrange it in Japanese
Japan's luggage forwarding services (takkyubin) carry your suitcase from your hotel to the airport or your next hotel, so you…
Luggage to the airport - Handle · $29
Lost something in Japan? We'll track it down.
Japan is famous for returning lost items, but lost-property lines mostly work in Japanese. Tell us what you lost, where…
Lost and found - Ask · $9
Got tattoos? We'll check the onsen before you go.
Tattoo rules at Japanese hot springs vary from bath to bath: some refuse all tattoos, some allow small ones covered…
Onsen tattoo check - Handle · $29
Apartment problem in Japan? We'll call the management company.
When something breaks in your apartment in Japan, the first call usually goes to your property management company, in Japanese…
Apartment & landlord calls - Book · $17
Throwing out a sofa, bed or bicycle? We'll book the pickup.
In most Japanese cities, large items like furniture, bikes and futons need a booked bulky waste (粗大ごみ, sodai gomi) collection…
Bulky waste (sodai gomi) pickup - Ask · $9
Questions for city hall? Get answers before you queue.
City and ward offices handle residence registration, health insurance, pension, tax and childcare, and their phone lines mostly work in…
City office questions - Handle · $29
Exhibiting or attending an event in Japan? We'll make the Japanese calls.
Trade shows and conferences in Japan run on Japanese phone calls: venue loading times, booth contractors, couriers, hotels, supplier meetings…
Trade show concierge - Handle · $29
Dinner for 10, 20 or 40? We'll find the place and book it.
Booking a group meal in Japan usually means calling several restaurants in Japanese to check private rooms, set courses and…
Group dinner bookings - Ask · $9
Need to reach someone in Japan who only speaks Japanese?
Want to thank your host family, tell a friend's parents when you're visiting, or check that a gift arrived? Send…
Call a friend or host family
How it works for any call in Japanese
- 1
Message us on WhatsApp in English: who to call and what you need. Not sure which plan? Just ask, it's free.
- 2
We confirm the plan and price, send a payment link, and a Japanese-speaking member of our team makes the call.
- 3
You get the answer, booking or update in English on WhatsApp. If nothing comes of it, you get a full refund.
What to send us
- Who to call: the business name plus a phone number or link
- What you need to know, book or sort out
- Any dates, times, names or reference numbers involved
- Your deadline, if there is one
Hi Call Japan! I need help with a call in Japan: Who to call (name + phone or link): What I need: By when:
What you get back
Customer:
Can you call the ryokan we booked in Hakone and ask if we can check in at 9pm? Our train's delayed.
Call Japan:
Of course. That's an Ask ($9), calling them now.
Call Japan:
Done 9pm check-in is fine. Dinner is served until 8pm, so they'll leave a light meal in your room instead. They said safe travels!
Which plan do I need?
- AskMost requests
$9per request
Just need to know something
- Book
$17per request
Needs a booking, a name or a Japanese phone number
- Handle
$29per case
Needs several calls, callbacks or businesses
Not sure? Ask us, it's free. We confirm the plan before you pay. Compare all plans
Good to know
Why a translation app isn't enough
Translation apps are great face to face, but they can't make a phone call for you, can't be called back, and can't negotiate a different time when the first one is full. Most of Japan's everyday bookings still happen by phone, so you need a person on the line.
Picking the right plan
Ask is for information only. Book is for anything made, arranged or held in your name, and uses our Japanese number. Handle is for cases with several calls, callbacks or businesses. If a request turns out bigger, we ask first and you only pay the difference.
Business hours matter
Many small businesses in Japan close one day a week and take a break between lunch and dinner. If we can't reach them, we try again (the plan includes several attempts) and tell you when we expect an answer.
Who's on the line
Your calls are made by our own Japanese-speaking team in Beppu, Oita. We introduce ourselves as a call service working for you, and we write back in plain English, not machine translation.
What we can't do
- Emergencies: call 119 (ambulance, fire) or 110 (police). Don't wait for us.
- We don't make new hotel, flight, train or tour bookings.
- We don't handle legal disputes, negotiations or complaints.
- We can't do anything that needs your ID verified, or pay or give card details on your behalf.
- We don't make calls the other person may not want, or try to find people.
Questions
Usually within minutes during our service hours. Some answers depend on when the business opens or calls back, we tell you if we're waiting.
Not live. We make the call ourselves and send you a clear written summary in English, which is usually more useful than a translated conversation.
Just ask. If it's a normal call to a business in Japan, we can almost certainly help, and asking which plan you need is free.
Related calls
- Book · $17
Book a clinic, dentist or specialist appointment
We book a time that suits you and send the details in English.
- Book · $17
Rearrange a missed delivery (Japan Post, Yamato, Sagawa)
Send us a photo of the slip; we book a new delivery time.
- Handle · $29
Lost something on a train or subway
We call the railway lost-property offices, identify your item and get it back to you.
- Handle · $29
Report an apartment problem to your property manager
Broken water heater, leak, air-con or lock trouble. We report it and chase the callbacks.
- Ask · $9
Tell your hotel you'll arrive late
So they hold your room.
No result? Full refund.
Ready? Send us your any call in Japanese request.
Message us in English on WhatsApp. We confirm the plan before you pay, and if there's no result, you get a full refund.
Chat on WhatsApp
No WhatsApp? Email hello@calljapan.jp